TERMS AND CONDITIONS

CLAUSES OF RESPONSIBILITIES

By purchasing our tour, Tours Guatape is committed to you, in compliance with the services offered, adhering to Tourism Law 300 http://www.anato.org/sites/default/files/Ley300de1996-Actualizada2006.pdf and law 1581 of 2012 http://wsp.presidencia.gov.co/Normativa/Leyes/Documents/ley155810072012.pdf

Our tour has a translator at no additional cost, but you must check availability during the reservation.

• We always guarantee suitable personnel
• Friendly treatment from our certified guides and drivers.

The following conditions and liability clauses apply in accordance with current regulations issued by the National Government:

This tourist package is offered by Tours Guatape, a registered Operating Agency with National Tourism Registry No. 44925.

1. To provide the services included in the tourist package, Tours Guatape undertakes to always act in good faith and in accordance with the requirements of the Ministry of Tourism in everything related to the operation and fulfillment of all the services included in the tourist package. .

2) -We operate in all weather conditions

3)The order of the itinerary and restaurants may change at the guide’s discretion.

4) Due to strict regulations regarding parking and waiting on public streets, we are unable to wait for those who are late. Therefore, we suggest arriving at least 10 minutes early at your designated departure point to avoid being left behind on our tour.

5) Remember If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.

6) We adhere to tourism law 300 for No Shows.  If you do not arrive at the Meeting Point at the designated time or you do not consume/use the agreed upon services, there will be no refund.

7) Tours Guatape does not allow consuming liquor inside the bus, receiving people under the influence of alcohol, nor do we allow the consumption of hallucinogens.

8) Tours Guatape reserves the right to modify the routes, schedules and services, without prior notice, when difficulties arise to ensure the successful provision of the service.

10.Tours Guatape reserves the right to remove from the bus or from the services provided anyone who, due to a duly proven serious cause of a moral or disciplinary nature, attacks themselves, the provision of the service, the Tours Guatape staff, or other tourists. . , property of third parties or third parties; In this case there will be no refund of the money.

11.Tours Guatape will not be responsible for any legal issues or other inconveniences in which the user forced to leave the bus for such reasons may be involved, nor for any personal expenses incurred.

12.Tours Guatape in the development of the services it offers, must respect the maximum quota for tourist entry established in the sites included in the package. The entry conditions indicated by each of the tourist sites included in the package They must also be respected by users.

13.Taking into account the applicable legal requirements, the user must abide by the recommendations given by the staff on environmental, economic and sociocultural behaviors in the tourist destinations visited in accordance with the technical standards of sustainable tourism http://www.certificacioncalidadturistica. co /attachments/courses/1/3/NTS%20%E2%80%93%20TS%20003.%20Agencies%20of%20travel.%20Requirements%20of%20sustainability%202007..pdf As well as comply with the provisions of the article 17 of Law 679 of 2001, http://www.icbf.gov.co/cargues/avance/docs/ley_0679_2001.htm where tourists are warned that sexual exploitation and abuse of minors in the country are punishable.

Privacy policies and conditions

Your privacy and trust are very important to us. Therefore, we want to ensure that we know how we safeguard the integrity, confidentiality and availability of your personal data, in accordance with Colombian legislation. Where personal data protection legislation is not competent, it will comply with the provisions regarding the processing of personal information.

For TOURS GUATAPE, the collection of certain personal and sensitive data is necessary to carry out the activities intrinsic to its commercial and commercial line of business.

For confidentiality, security and comfort of the client, Tours Guatape at the time of reservation will limit itself to requesting the name of the person responsible for the reservation and in turn the contact either cell phone number or email, clarifying that on the day of the tour the rest Members provide their information (name, surname and ID number, passport or driving license, name of hotel or apartment where they are staying).

TOURS GUATAPE: below informs clients of its different services and/or products (hereinafter, the “USERS”) about its Personal Data Protection Policy (hereinafter, “Personal Data”).

The Personal Data that you will provide us will be collected and its manual and/or automated processing is subject to the following fines:

The maintenance of the contractual relationship, if applicable, established with TOURS GUATAPE.

The provision of services related to the products and services offered. In which the “USER” decides to subscribe, register, consult or purchase.

The performance of all activities related to the service and/or product will be included in an email list for sending the newsletter.

Inform you about changes to services.

Processing of your requests, administration of activities, clarifications, research and market statistics.

Marketing and sale of our products and services.

Notify you about new services or products that are related to those already contracted or acquired.

The performance of any complementary or auxiliary activity necessary for the provision of the Services.

Prepare studies and programs that are necessary to determine consumption habits.

For fine-tuning security filters and business rules in commercial transactions.

Carry out periodic evaluations of our products and services in order to improve their quality.

Evaluate the quality of the service we provide, and in general, to comply with the obligations we have contracted with you.

The sending, by traditional and electronic means, of technical, operational and commercial information about products and services offered by TOURS GUATAPE and/or its associates or suppliers, currently and in the future.

The request for satisfaction surveys, which the “USER” is not obliged to answer.

1. It is convenient to remember that it is personal data. Only those referring to natural persons are considered personal data. All types of legal entities are excluded from them.

III. We assume that the “USER” is legitimately authorized to provide, receive and forward “Personal Data”. To avoid any defenselessness, TOURS GUATAPE provides the “USER” with the possibility of responding to the information sent on the same platform, free of charge without any contractual relationship.

1. If you provide us with personal information about a person other than yourself, such as your spouse or co-worker, we understand that you have the authorization of that person to provide us with their data.

However, if the “USER” wishes to carry out more transactions with TOURS GUATAPE, they must register on the platform, accepting the conditions established for the “USERS”.

In order to facilitate as much as possible the exercise of the rights relating to your privacy or to defend what is best appropriate, in the case of sensitive or reserved data and in the event that the response is not possible through ordinary means, TOURS GUATAPE will provide the “USERS” with the appropriate technical resources and email so they can contact it. For this action you can send a communication identifying the sender and description of the problem to: gary@toursguatape.com

The “USERS” have their rights recognized and may exercise them for access, cancellation, rectification and opposition, by contacting TOURS GUATAPE through the email gary@toursguatape.com