TOURISM SUSTAINABILITY POLICY

It is the responsibility of all employees, clients, and suppliers of Tours Guatape SAS to implement good practices and procedures aimed at complying with the Tourism Sustainability Management System; for this reason, the following commitments are communicated through various channels:

1. SOCIAL

• Maintain behaviors that contribute to good working relationships, tolerating individual differences.

• Respect the people with whom you interact, regardless of their race, creed, gender, status, etc.

• Maintain a cordial and respectful attitude toward coworkers, suppliers, and clients.

• Report any anomaly that could affect social aspects, including—but not limited to—sex tourism or the labor exploitation of children and adolescents.

• Comply with safety regulations.

• Do not engage in arguments with superiors, employees, or suppliers in public; if you disagree with a remark, wait until the person has calmed down so you can reason with them and present your point of view in private.

• Respect hierarchies, age, and other factors, as protocols must be observed with older individuals as well, regardless of the position they hold.

• Inform suppliers and customers about the company’s sustainability commitments. Make them aware of our environmental efforts by displaying symbols and management indicators across all print and electronic communication channels. In doing so, you will also contribute to raising their awareness and educating them on sustainability.

2. ECONOMIC

• Comply with the guidelines established by General Management regarding the company’s economic development.

• Report any issue or failure that could negatively impact the company’s finances.

• Propose sustainability-related actions that generate additional income for personnel, the company, suppliers, or the local community where operations take place.

3. ENVIRONMENTAL

• Respect office areas and their surroundings designated for specific activities (e.g., accessible parking, etc.).

• Help conserve flora and fauna and combat their illicit trafficking.

• Help preserve artifacts and sites considered part of the country’s cultural heritage and the destinations offered, and combat their illicit trafficking.

• Properly preserve and use any items located at the company that are considered cultural heritage.

• Select materials, inputs, and products derived from renewable resources, manufactured using processes that consume minimal water and energy, or made from recycled materials. Look for labels indicating “biodegradable,” “environmentally friendly,” or “made from recyclable raw materials.”

• Acquisition of equipment with the least impact on worker health (e.g., regarding eyesight) and the environment (featuring energy-saving systems, quiet operation, etc.).

• Promote awareness among employees regarding “eco-friendly” seals and labels.

• Use environmentally friendly cleaning products and detergents free of phosphates and corrosive substances.

1. 1. Water

• Properly turn off the taps after use.

• When brushing your teeth or washing your hands, do not leave the taps running; it is preferable to use a glass. On average, 19 liters of water are saved.

• Do not use water to wash scraps down the sink. They should be collected and thrown into the organic waste bin.

• Use the minimum amount of detergent when washing kitchen utensils, tableware, and food containers.

• Do not use the toilet as a trash can or for the disposal of sanitary pads, cigarette butts, tissues, waste, etc.

• Properly use the water-saving systems installed in toilets in public and private buildings (dual-flush systems or those allowing for voluntary flush interruption), using the appropriate amount of water for each need.

• Install water-saving devices inside the tank or replace the toilet tank with a smaller one—for example, replacing a 16-liter tank with a 6-liter one.

• Do not pour harmful substances down sinks or toilets, and find out the correct way to dispose of them.

• Do not serve glasses of water at work meetings or gatherings; wait until they are requested so as not to waste water if it goes unconsumed.

• Reduce the consumption of bottled water in plastic (PET) bottles. Reusing the same bottle by refilling it with water from a large jug or the tap is more economical and results in less pollution.

• Monitor the Agency’s water consumption via billing.

• Select materials that facilitate cleaning using dry methods or methods requiring minimal water.

• Perform periodic preventive maintenance by checking the condition of the entire hydraulic and sanitary system.

• Report any water leaks or escapes detected to Management.

• Apply the informational guidelines regarding water conservation disseminated by the Agency.

2. 2. Energy

• Turn off lights when they are not needed and use natural light as much as possible.

• Set the computers to “power saving” mode; this allows us to reduce electricity consumption by up to 50%.

• Adjust the monitor screen brightness to a medium level.

• Turn off the monitor screen when not in use (meetings, training sessions, etc.).

• Set dark-toned desktop backgrounds and a black screensaver (preferably the “Blank” black screensaver). It is advisable to configure it to activate after 10 minutes of inactivity.

• Keep office equipment and tools clean. Keeping computer keyboards and printers clean will help maintain them in good working order and prevent the loss of time and the waste of energy and materials.

• Turn off computers, printers, and other electrical equipment when not in use and at the end of the workday.

• Gradually replace old incandescent bulbs and fluorescent tubes—which rely on inefficient technology that emits more heat than light (a factor the air conditioning system must contend with in summer, among other things)—with energy-saving bulbs.

• Use independent switches to light only the specific zones within an area that require illumination.

• Opt for light colors for the office walls; this reduces the need for artificial lighting.

• Unplug device chargers once charging is complete.

• Unplug all electrical appliances that are not in use—or at the end of the workday and on weekends—since they consume energy when plugged in (even if they are not turned on).

• Keep light bulbs and fluorescent tubes clean and use translucent lamps and fixtures instead of opaque ones; this will increase the effectiveness of the artificial lighting.

• When purchasing computer equipment, keep in mind that a laptop consumes 50% less power than a desktop, and a flat-screen monitor consumes 50–70% less than a conventional one.

• Carry out periodic preventive maintenance by checking the condition of the entire energy source installation.

• Report any damage detected in power sources, equipment, or conductors to Management.

• Apply the Agency’s informational guidelines regarding energy conservation.

3. 3. Waste/Paper

• Purchase recycled paper or paper that has not been bleached with chlorine.

• Use 70 g/m² paper instead of 90 g/m² whenever possible, as this allows for a reduction of more than 10% in the amount of paper used.

• Separate and deposit waste in the designated areas.

• Print only when physical copies of documents are required, and share information over the network with other processes or colleagues to avoid printing the same documents multiple times.

• Print on both sides of the paper whenever possible, using the ink-saving print option.

• Printing in draft quality and black and white to avoid wasting ink and facilitate paper reuse.

• Reduce document and font sizes when printing or photocopying. Additionally, review the information on-screen to make adjustments and corrections before printing.

• Use electronic means of communication whenever possible to reduce the use of printers and fax machines.

• Implement a virtual process for receiving resumes and supporting documents that can be stored electronically or deleted immediately upon completion of the activity (interview, quote analysis, etc.).

• Schedule paper consumption monitoring campaigns, offering incentives to areas that demonstrate the lowest consumption rates, adjusted for the type of process and the number of personnel involved.

• Coordinate with general services staff to ensure the separation of waste—specifically organic, general, and recyclable waste—into green, gray, and blue bins. It is important that the staff understands the types of waste generated and how they are to be managed.

• Incorporate the reuse of generated waste or used, potentially disposable resources into daily activities whenever possible, giving them alternative uses (e.g., boxes, folders, envelopes, binding materials, paper clips, etc.).

• Subscribe to electronic versions of newspapers, magazines, and other publications; for publications available only in print, notify suppliers, media outlets, and other sources that only a single copy of each publication is required. The library must be well-organized so that all staff members can easily and quickly consult the publications as they arrive.

• Replace paper towels with air hand dryers, cloth towels, or towels made from recycled paper.

• Perform preventive maintenance on office equipment—particularly printers and photocopiers—to prevent paper waste caused by frequent breakdowns.

4. CULTURAL

• Inform tourists about the community’s true values ​​and traditions.

• Raise staff awareness and explain the potential harm tourism can cause to the community and how to prevent it. Have staff inform visitors about the local culture.

• Inform the tourist that they should avoid making donations that are detrimental to local customs, such as modern toys for children, sweets, outdated medicines, money, etc.

• Encourage tourists to purchase local products and handicrafts.

• Advise the client to dress modestly when visiting religious sites and to ensure that photography is permitted; this will help avoid issues with the locals. Enjoy your trip with an open mind and a willingness to learn and have a great time.

• Invite the client to open themselves up to cultures and traditions different from their own.

• Help conserve the natural environment. Protect wildlife—both flora and fauna—and their habitats, and avoid purchasing products made from endangered plants or animals. Refrain from taking photographs with wildlife; doing so can cause these species to flee the area and not return, making it more difficult for the next group of tourists to observe them.

• Respect cultural resources. Tourism activities must be conducted with respect for artistic, archaeological, and cultural heritage.

• Avoid the temptation to take away pieces of archaeological remains, plants, or flowers; if every tourist visiting the site were to take a sample, the resource would very soon cease to exist.