FREQUENTLY QUESTIONS
Who can go?
The whole family, regardless of age or physical condition, as long as the family is responsible for children, the elderly and people with disabilities.
How to book?
You can reserve through our website, using the reserve button by entering here you can reserve and pay at the same time.
Is it safe to pay for the website?
Yes, we use secure and accredited payment methods such as PayPal that offer buyer protection.
If I am foreigner, Can I pay through the website?
Yes. It is not problem.
What does lunch include?
For lunch we have 4 options:
- a) Typical Antioquian dish similar to a paisa tray.
- b) A plate with rice, salad, French fries accompanied by grilled breast
- c) The third option is the same chicken dish but with trout (freshwater fish).
And a basic, simple menu for vegetarians (it can be pasta, or a dish with rice, salad, beans, fried potatoes and lentil cake.)
Does the price include entry to the Piedra del Penol ? How much time will we have at piedra del Penol?
No, the tour does not include entry to the stone, which has a value of $25,000 pesos per person, including children taller than 1.20cm.
The time to climb the stone is between 1:15 minutes and 1:30 minutes depending on the season, enough to go up and down, the guide informs you.
At what time and from where does the tour depart?
We have 2 sites in the city depending on where you are staying, you can select between
7:00AM – MAIN PARK OF THE TOWN (Carrera 43a con Calle 9)
7:30 A.M – METRO STADIUM (Carrera 70 and Calle 4
How do I identify your company when I arrive at the departure point?
Our staff wears a red Shirt with the logo of our company Tours Guatapé and dark blue pants.
What time do we return to Medellín?
Normally, we are in Medellín between 6:00pm and 7:00pm if everything goes normally. (It is not a promise because we do not foresee heavy traffic, nor situations out of our hands.
On the way back, where do we leave the tourists?
In the same places where we collected.
What are the recommendations for the tour?
Be on time at meeting places
Comfortable clothing, walking shoes, sunscreen and a light jacket for the return to lower the temperature.